Dear ELAINE HAH,Greetings from Oakwood Bencoolen Singapore and welcome back.Thank you for taking the time to share your feedback and for choosing to stay with us again. We are delighted to know that you found our location convenient and appreciated the spacious bedroom, breakfast offering, and the value provided compared to other hotels in the area.We also thank you for your thoughtful suggestion regarding the placement of water stations on each floor corridor to help minimise plastic disposal. Your feedback is very much appreciated, and it is definitely an issue we will explore as we continue to explore more sustainable practices.We appreciate your comments regarding our rooftop pool as well and hope you will have the opportunity to enjoy our facilities during a future stay. Thank you once again for your continued support, and we look forward to welcoming you back to Oakwood Bencoolen Singapore.We are at your service, and we wish you well. Kind regards,The management of Oakwood Bencoolen Singapore
Dear Valued Guest,Greetings from Oakwood Bencoolen Singapore.Thank you for taking the time to share your positive feedback following your stay with us. We are delighted to know that you enjoyed the spacious room, found the location easy to access, and appreciated the wide variety of dining options available in the surrounding area.We are especially pleased by your kind comments regarding our team’s service. Providing attentive, professional and genuinely caring service is a key focus for us, and it is truly rewarding to learn that our colleagues contributed positively to your stay. Your recognition will be shared with the team, as it serves as great encouragement and motivation for them to continue delivering a consistently high standard of service. Thank you for making our team feel valued!Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable and comfortable stay in the future. We are at your service, and we wish you well.Kind regards,The management of Oakwood Bencoolen Singapore
Dear Valued Guest,Greetings from Oakwood Bencoolen Singapore.Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to know that you had a great experience and that our team was able to provide fast and attentive service, including accommodating your request for a room away from the lift.We are pleased to hear that you enjoyed our clean and inviting rooms, the cozy gym and swimming pool, as well as the tasty breakfast. It is also wonderful to know that you appreciated our convenient location with multiple nearby train stations, the variety of dining options, and the short walk to The Cathay. Your kind words are very encouraging to our team and reaffirm our commitment to providing comfortable and enjoyable stays for our guests.We truly appreciate your feedback and look forward to welcoming you back to Oakwood Bencoolen Singapore for another memorable stay in the future.Kind regards,The management of Oakwood Bencoolen Singapore
Dear Valued Guest,Greetings from Oakwood Bencoolen Singapore.Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you found the room comfortable and appreciated our great and convenient location, which is well suited for exploring the city.At the same time, we apologise for the inconvenience caused by the low water pressure experienced during your stay. This is certainly not the experience we wish for our guests, and your feedback has been shared with our engineering team for review and follow-up to ensure consistent water pressure throughout the property.We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back to Oakwood Bencoolen Singapore for an even more comfortable and enjoyable stay in the future.Kind regards,The management of Oakwood Bencoolen Singapore
Dear Valued Guest,Thank you for choosing Oakwood Bencoolen Singapore and for sharing your wonderful feedback with us.We are truly delighted to learn that your experience was excellent and that you found our location superb and highly convenient for transportation, dining, and visiting nearby attractions. Your kind words and strong recommendation mean a great deal to our team and reaffirm our commitment to delivering exceptional service and memorable stays.It was our pleasure to host you, and we sincerely look forward to welcoming you back for another equally satisfying experience in the future.Warm regards,The management of Oakwood Bencoolen Singapore
Dear Valued Guest,Thank you for choosing Oakwood Bencoolen Singapore for your family stay and for sharing your comprehensive and thoughtful feedback.We are delighted to know that you enjoyed our excellent location and found the surrounding amenities, public transportation access, and nearby attractions such as Fort Canning Centre and Bugis convenient and enjoyable. It is also wonderful to learn that your family appreciated the swimming pool and gym facilities, and that the environment offered a balance of tranquility and vibrancy throughout your five-night stay.We sincerely appreciate your comments regarding housekeeping practices. Your observations about the daily removal of disposable slippers and the occasional lapse in replenishing slippers, shampoo, and shower gel are well noted. We understand your concern about environmental sustainability as well as the importance of consistency in in-room amenities. Please accept our apologies for the inconvenience caused. Thank you once again for your valuable feedback. We truly appreciate the opportunity to host your family and look forward to welcoming you back for an even more seamless and enjoyable experience in the future.Warm regards,The management of Oakwood Bencoolen Singapore
Dear MD_Coco,Thank you very much for taking the time to share such a detailed and thoughtful review following your stay at Oakwood Bencoolen Singapore. We are truly delighted to know that your second accommodation experience in Singapore was such a positive one and that you found our location exceptionally convenient.It is wonderful to hear that the ease of access to public transportation, the wide variety of nearby dining options, shopping facilities, and wellness services contributed to an enjoyable and seamless stay. We are pleased that the surrounding neighborhood allowed you the flexibility to explore, dine, shop, and relax with ease throughout the day and evening.We are also glad to learn that you appreciated the spaciousness and comfort of your room, as well as the cleanliness of our facilities, including the swimming pool and fitness center. Your kind comments affirm our ongoing efforts to provide a comfortable and well equipped environment for our guests, particularly those traveling independently.Thank you for your strong recommendation and for choosing Citadines Balestier Singapore. We sincerely look forward to welcoming you back for another memorable stay on your next visit.Warm regards,The Management of Oakwood Bencoolen Singapore
Dear Valued Guest,Greetings from Oakwood Bencoolen Singapore.Thank you for sharing your wonderful feedback following your stay with us in November 2025 at our hotelWe are delighted to know that you found our location top tier and that the service, cleanliness, and well maintained rooms contributed to such a positive experience. It is also heartening to learn that you enjoyed the convenient access to two MRT lines, nearby amenities, and our breakfast offerings.We would also like to share that the property has been officially renamed to Oakwood Bencoolen Singapore with effect from 01 December 2025. We remain committed to delivering the same high standards of comfort, service, and hospitality that you experienced during your stay.Thank you for your strong recommendation. It was a pleasure to host you, and we sincerely look forward to welcoming you back again in the future.We are at your service, and we wish you well.Kind regards,The management of Oakwood Bencoolen Singapore
